The Happl team will usually set up your insurance policies for you in advance. Once they have been created, you can update the content and configuration directly from the Admin area.
If you cannot see your insurance policies in Happl, contact your Happl representative and they can make sure these are added for you.
Where to find your insurance policies
To view or update an insurance policy:
Go to Admin.
Select Policies.
Click into the policy you want to update.
Select Manage Policy.
This will open the policy settings, where you can review and update the policy information.
Assigning the policy
The first section controls who the policy is assigned to.
You can assign a policy in different ways:
Company-wide
Everyone in the company will have access to the policy.
Entity-wide
If your company uses entities in Happl, this option will appear instead of company-wide. It means everyone within the selected entity will have access to the policy.
Assign by group
This is the recommended option for many policies. It is useful when a benefit is only available to a specific group of employees, such as post-probation employees or employees in a particular eligibility group.
Assign by employee
This allows you to assign the policy to specific employees.
If you choose to assign by group, select the relevant group from the dropdown list. The groups available here will be based on the groups already created in Happl.
If you need help creating groups, refer to the relevant Happl guide or contact your Happl representative.
Dependents
You can choose whether dependents are allowed on the policy.
If dependents are allowed, you will also need to confirm who pays for them:
Employee pays via payroll
The employee pays for dependents through payroll deductions.
Employer pays
The employer covers the cost. Depending on your location, this may be treated as a taxable benefit.
Make sure you check the correct setup for your policy and location.
Enrolment rules
The enrolment rules determine how employees access or are added to the policy.
You can configure whether the employee needs to opt in or whether they are automatically enrolled.
Auto-enrolled to progress
Use this option where the employee’s enrolment needs to move forward for further processing.
For example, the enrolment may need to:
Go to the insurer to be added
Appear on your insurance change report
Be reviewed or processed before becoming active
Auto-enrol to active
Use this option where employees are automatically covered by the policy.
This is often suitable for policies such as:
Life insurance
Income protection
These are typically policies where employees are automatically covered, and the employer completes periodic updates with the insurer, such as yearly or quarterly updates.
Opt-out settings
You can choose whether to allow employees to opt out of the policy.
For some policies, such as life insurance, employees are generally covered automatically, so you may want to disable the opt-out functionality.
You may also want to consider disabling opt-out for policies such as private medical insurance if you want to protect rates or manage participation in a particular way.
Review this setting carefully to make sure it reflects how the policy should work.
Policy information
The Policy information section is visible to admins only.
You can use this section to add internal notes or context about the policy.
For example, you may want to include:
An overview of the policy
Key admin information
The group secretary details
Useful notes for future new starters
Internal handling instructions
Details that only admins need to see
You can also copy the same information from the employee listing section, or leave this section blank if it is not needed.
Uploading policy documents
You can upload policy documents directly into the policy.
This is useful for documents such as:
Policy handbooks
Provider guides
Employee guides
Coverage summaries
Policy-specific documents
Instructions on how to access the policy
Once uploaded, employees will be able to view the relevant documents either before they enrol or after they have enrolled, depending on the policy setup.
Employee listing
The Employee listing section is the main employee-facing content for the policy.
This is one of the most important sections to complete fully, as insurance information can often contain jargon or details employees may not be familiar with.
Use this section to explain the policy clearly in employee-friendly language.
You may want to include:
What the policy is
Who the insurer or provider is
What the policy covers
Who is eligible
How employees enrol
How employees access their cover
Whether there is an app or online portal
Whether employees need to call a number
What employees can use the policy for
Any important limits, exclusions, or conditions
What happens after enrolment
Where employees can find further support
You can also add links and use the available formatting and customisation options to make the content clear and easy to read.
If you need support writing this section, contact your Happl representative.
Homepage category and display order
If your company uses homepage categories, you can choose which category the policy appears under.
You can also set the display order.
Policies such as private medical insurance are often placed near the top of the benefits list, but you can choose the order that works best for your company.
Core policy details
You will also be able to view the core details of the policy.
Review these carefully to make sure everything looks correct.
This may include information such as:
Policy type
Policy setup
Provider details
Benefit configuration
Reporting settings
If any of the core information looks incorrect, contact your Happl representative so they can help review and update it.
Taxable benefit settings
You can toggle whether the policy is taxable.
You can also choose whether it should appear in taxable benefit reports.
Make sure this is reviewed carefully and configured correctly for your company and location.
If you are unsure whether a policy should be treated as taxable, speak to your internal finance, payroll, or tax team, or contact your Happl representative for support.
When to contact your Happl representative
Contact your Happl representative if:
You cannot see your policies in Happl
A policy has not been set up yet
Core policy information looks incorrect
You need help creating eligibility groups
You are unsure which enrolment rules to use
You need help with taxable benefit settings
You would like support writing employee-facing policy content
You need help understanding how a policy should be configured
Best practice tips
Keep the employee listing clear, detailed, and easy to understand.
Avoid relying on insurance jargon without explaining what it means.
Add practical information about how employees access their cover, such as links, apps, phone numbers, or provider portals.
Upload any useful documents, such as handbooks or policy guides, so employees have everything they need in one place.
Use groups where eligibility depends on employee type, probation status, location, or another defined rule.
Review opt-out settings carefully, especially for policies where employees are automatically covered.
Check taxable benefit settings before making the policy live or updating reports.
Contact your Happl representative if anything looks incorrect or if you are unsure how the policy should be configured.