Who is this for?
Happl admins and finance stakeholders responsible for enabling global allowances, issuing employee spend cards, or handling reimbursements.
Why Stripe KYC Matters
To enable Happl’s financial features — including issuing cards, automating allowances, and processing reimbursements — we’ve partnered with Stripe, a trusted global payments platform.
Before your organisation can issue cards or distribute funds, you must complete a Stripe KYC (Know Your Customer) verification.
This ensures regulatory compliance and security, in line with financial regulations across each operating country.
What Does Stripe KYC Involve?
Stripe KYC is a compliance process that verifies your company’s identity and ownership structure. This is required for Happl to:
Issue virtual or physical cards to employees
Fund global employee allowances
Enable automated reimbursements
Support multi-currency withdrawals
Stripe KYC requires you to provide:
Company information
Legal name, registered address, business registration number, country of incorporation
Shareholder & Director information
Details of individuals who own or control the business
Authorised representative
A person authorised to act on behalf of the business (usually the admin filling this out)
Supporting documents
These may include:
Government-issued photo ID
Proof of business registration
Proof of address (e.g. utility bill, bank statement)
Stripe may also run automated verification checks or request additional documents depending on your country.
How to Set Up Stripe KYC in Happl
Setting up is simple — Happl will guide you through the secure onboarding process on the platform.
Step-by-step:
Log into your Happl account
Navigate to Company Settings → Company
At the bottom of this page you will see a section called 'Country Card Accounts'. Select the specific entity, or all that you wish to set up. These can be either the EU, US, or UK.
Complete the onboarding form powered by Stripe
Upload any required supporting documents
Submit and wait for verification (usually completed within 24–72 hours)
You’ll receive an email and dashboard notification if additional documents are needed. Once verified, you’ll be able to issue cards and distribute funds globally.
What You Can Still Use Without Stripe KYC
If you’re not planning to issue allowances, cards, or use Happl for financial reimbursements, you can still use many of Happl’s features without completing Stripe KYC.
These include:
Benefits Management (set up and assign global or local benefits)
HRIS Integrations (e.g. BambooHR, HiBob, Workday)
Custom Grouping & Eligibility Rules
Employee Engagement Tools (e.g. gifting, surveys, shoutouts)
Perks & Discounts Marketplace
Onboarding Flows & Local Country Guides
Payroll Reporting (non-automated)
You only need Stripe KYC if you’re unlocking spending, card issuance, or
reimbursement features.
Frequently Asked Questions
Who needs to complete Stripe KYC?
A director or shareholder of the company must complete the Stripe KYC form. This is a legal requirement to verify the ownership and authority of the entity before issuing financial products.
Can we skip Stripe KYC if we’re not using cards or allowances?
Yes. You can use most of Happl without KYC, but card or allowance features will remain disabled until verification is complete.
What if our verification is delayed or rejected?
Stripe will provide the reason and next steps in-app. You can also contact support via your Happl dashboard for help.
Need Help?
If you get stuck during the setup, reach out via live chat or email us at [email protected]. We’re happy to help you get up and running.