When using your Happl virtual wellbeing card for online purchases, you may encounter 3D Secure verification. This is a security measure to protect against unauthorized transactions. Here's how to navigate this process:
Understanding 3D Secure Verification
3D Secure is a security protocol used by Visa and other card providers. When making a purchase, you might be asked to verify your identity through one of these methods:
Identifying a recent transaction
Entering a code sent to your mobile phone
What to Do If You Can't Complete the Verification
If you're unable to complete the 3D Secure verification, follow these steps:
Log into your Happl account
Navigate to the card management section
Select "Order a replacement" for your virtual card
A new virtual card will be issued instantly with new details. This should resolve any verification issues you're experiencing.
Alternative Payment Options
If you're still experiencing issues, some merchants may offer alternative payment methods:
Look for a "Pay with Link" option if available
Contact Happl support for assistance with purchasing specific vouchers or products
Important Notes
Remember that wellbeing budgets often expire at the end of the calendar year. Plan your purchases accordingly to avoid losing your balance.
If you continue to experience issues, don't hesitate to contact Happl support for further assistance.
Tip: Keep your contact information up to date in your Happl account to ensure you can receive any necessary verification codes for online purchases.