Reporting Changes Back to Happl

In some cases, Happl may not be managing benefits directly on the platform. When this happens, administrators are responsible for manually ensuring that benefit information in Happl remains accurate and up to date.

If Happl is not managing a benefit on the platform, any changes must be reported manually. This applies most commonly to insurance policies where Happl is not the broker.

It is essential that all benefit and insurance information entered into Happl is complete and accurate.

Incorrectly entered or outdated data can have a direct impact on:

Administrators are responsible for ensuring that all manually entered data is correct. Happl does not take responsibility for any issues, discrepancies, or reporting errors that arise from incorrect data input.

To avoid downstream issues, we strongly recommend reviewing all updates carefully before submitting and ensuring that any reports shared with Happl Support are accurate and up to date.

If Happl is not the broker of an insurance policy, administrators must manually update the following employee details:

If you’re unable to see the Edit option, please contact Happl Support. The support team can check your account configuration and make this option visible if required.

When updating insurance details, administrators are required to enter a daily rate.

This can be calculated using one of the following methods:

🔎 Tip:
We recommend including as many decimal places as possible to ensure maximum accuracy.

For any scenarios not covered above, administrators should share an updated report with Happl Support, who will update the relevant details on their behalf.

Reports can be shared via:

Please ensure all information provided is accurate and up to date to avoid delays in processing.