To view the submission dates for expense reimbursements:
Go to the 'Exports' section in your Happl dashboard
Select 'Raw Export'
In the exported data:
The 'created_at' date shows when the reimbursement was submitted
The 'effective_at' date shows when the expense was incurred
This raw export will include all transactions and reimbursements, allowing you to filter and sort as needed.
Understanding Transaction Dates
Happl uses two key dates for transactions:
Hold Date: When a transaction is initially authorized
Transaction Date: When the transaction is actually processed by the merchant
For accounting purposes, Happl uses the transaction date. However, for employee views, the hold date is used to ensure timely expense reporting.
Generating Closing Balance Reports
To generate an accurate closing balance report:
Contact Happl support to request a closing balance report for your specific date range
Specify the exact start and end dates for your report
Note: The platform-generated reports may include hold amounts. For the most accurate financial closing, it's recommended to request a report from Happl support.
Xero Integration Notes
Card refunds are typically recorded on the date of the original transaction. If this causes issues with locked periods, contact Happl support for assistance.
VAT codes should sync automatically from Xero. If you experience issues, contact support to initiate a resync.
For journal exports, the 'cash basis' option is currently selected by default. To change this setting, you'll need to manually deselect it in Xero for each journal entry.
If you encounter any discrepancies between Happl reports and your Xero data, please contact Happl support for assistance. They can help investigate and resolve any synchronization issues.